Ben Fisher
Technical Writer, User Advocate, Process Nerd
My Linkedin profileI am a detail oriented Technical Writer with experience designing, writing, and editing computer hardware, software, and engineering documentation. I have written product user guides, created engineering specs, and designed help systems. I am skilled in planning and producing documentation based on knowledge of products, user requirements, and business objectives. I am a user advocate devoted to enhancing the user’s experience. I have a proven ability to build and foster relationships within a team of writers, with subject matter experts, and with other teams.
Professional Experience
Intel Corporation
Information Engineer; Sr. Technical Writer (2004 - 2023)
- Created a single source strategy to produce 20+ documents from one set of original files.
- Wrote and edited User Guides and Help files for network hardware and software, ensuring schedules and quality standards were met.
- Worked with cross functional teams to develop user-friendly network applications.
- Reviewed hardware and software specifications for both documentation impact and user experience impact. Provided feedback to improve the specifications in those areas.
- Created and maintained departmental style guide.
- Set up network components to test configurations and resolve defects in the documentation.
My full resume:
Portfolio
User Guide
A hardware and software user guide for general audiences
Windows Help File
A Microsoft Windows help file for general audiences. This compiled html help file is tightly integrated with the software and not designed to be used as a standalone help system
Linux Driver Readme
The driver readme for the Linux iavf driver. This is targeted to a more technical audience.
NVMUpdate Readme
Utility software documentation for a highly technical audience
Pdf Icon from freeiconspng.com
Help icon created by Andy Horvath - Flaticon
Text icon created by iconixar - Flaticon